People

Open Book, Ledger and Lender Accounting

Accountants  and Lenders of a certain age will recognize the term open book accounting, essentially it was a way of two parties having access to more than the usual information in a transaction. It was supposed to benefit both parties through smarter procurement and contract negotiations. Although it didn’t get widespread acceptance, especially in Public… Read more »

Akratic Accounting

Akratic Accounting or Procrastination Introduction We have all been there, put off something until tomorrow and tomorrow, as we know never comes, so those little tasks like reconciling some control accounts don’t get done until absolutely necessary and at the eleventh hour leading to short cut and short term solutions and frustrations at our own… Read more »

Procrastination- the thief of time

This saying from the English poet Edward Young is often quoted when we talk about decision making, those who procrastinate achieve little. There are lots of articles in cyberspace about this and usually is seen as a negative behaviour and an example of poor decision making (or lack of). Passage of time The decision not… Read more »

ten foot rule

I have been involved with front facing retail businesses for a number of years. Last week I attended a sales manager’s meeting and we discussed some basic issues around the sales process and how customers were to be treated. The follow up by the Sales Director reminded me of something which was overdue and a… Read more »

Greek gifts

Ethics have always been at the forefront of behaviour, the trouble is they get taken to a meta level and questions such as ‘what is goodness?’ get answered by the prevailing cultures of the time. Shareholder value and the ‘goodness’ of greed is pursued ‘at all costs’ because that is the extreme way, and in… Read more »

pigeon holes and people

Most marketeers and salespeople want to have a handle on the demographic mix of customers. We have created a pigeon-holed society where products are aimed at specific markets. We also talk about embracing diversity and putting acronyms/names against certain sectors of society, LGBT, for example or ‘Millennials’. These descriptions are our way of rationalising behaviour… Read more »

Mental Health 2

Introduction People feel pressure, a small amount and coming out of your comfort zone is no bad thing, continually feeling out of your comfort zone, under stress and incapable of making decisions is a sign of too much stress which can have long term mental health issues. Promoting positive behaviour and happiness is the other… Read more »

Mental Health 1

Mental health is how we think, feel and behave, it manifests itself in various forms and is different in each individual ranging from general uncomfortableness, feelings of dis-ease, depression and anxiety. This can lead to unnecessary worry, extreme sadness, despair and feelings of inadequacy and sates of ‘learned helplessness’ Most business people will experience these… Read more »

Trust and the Leader

I think the important point for leaders is to understand that organisational Trust and behaviours have their roots in Social Contract theory, or indeed something much baser dating from Aristotle’s time that people move away from pain and try and attain pleasure. Stakeholders therefore want to avoid losses, eliminate risk and move towards sustainable businesses… Read more »

The Simple things you say are all complicated

With apologies to Pete Townsend, the song seems to sum up complexity, keep it simple, stupid is another catch phrase for transparency , and taken literally means that the most complex issues need to be distilled down into basic facts so that informed choices can be made. As SMEs grow they add layers of complexity… Read more »