Organisations

ten foot rule

I have been involved with front facing retail businesses for a number of years. Last week I attended a sales manager’s meeting and we discussed some basic issues around the sales process and how customers were to be treated. The follow up by the Sales Director reminded me of something which was overdue and a… Read more »

Greek gifts

Ethics have always been at the forefront of behaviour, the trouble is they get taken to a meta level and questions such as ‘what is goodness?’ get answered by the prevailing cultures of the time. Shareholder value and the ‘goodness’ of greed is pursued ‘at all costs’ because that is the extreme way, and in… Read more »

pigeon holes and people

Most marketeers and salespeople want to have a handle on the demographic mix of customers. We have created a pigeon-holed society where products are aimed at specific markets. We also talk about embracing diversity and putting acronyms/names against certain sectors of society, LGBT, for example or ‘Millennials’. These descriptions are our way of rationalising behaviour… Read more »

Risk, Morals and Investment Appraisal.

One of the underlying assumptions for an investing shareholder is that the interests (returns) of the shareholder coincide with the interests of the manager. Indeed, the Principal-Agent relationship is key to this view and the assumption is that the agent is acting in the best interest of the Principal, using better knowledge to enhance the… Read more »

Strategy and Investment

Introduction According to Michael Porter there are three types of strategy. Readers of his book ‘Competitive Strategy ‘will recognise the broad spectrum of visions and mission that organisations will adopt ranging from differentiation to focus. Latterly there had been a debate about size and how organisations can influence/shift markets and thus their power and influence… Read more »

The shareholder and the firm

Let’s start this article with a disclaimer, this is not about investment criteria per se, it is not about how shareholders and their money are applied for gain. What this article is about is how the needs of the shareholders are aligned with Corporate Goals. It explores some unique challenges in the SME world where… Read more »

Mental Health 1

Mental health is how we think, feel and behave, it manifests itself in various forms and is different in each individual ranging from general uncomfortableness, feelings of dis-ease, depression and anxiety. This can lead to unnecessary worry, extreme sadness, despair and feelings of inadequacy and sates of ‘learned helplessness’ Most business people will experience these… Read more »

Family Accounting

This is an area of many trade offs which has a slightly different twist to non family companies with shareholders and stakeholders who are not as intertwined as Family 1 what is the minimum cash/working capital requirements required to sustain the day to day operations 2 what is to be done with any surplus cash… Read more »

Aesthetic Accounting

The issue here is that people appreciate beauty and respond more positively when things look right Without exposure to beauty, people don’t feel right, information doesn’t feel right and so therefore decisions made or conclusions drawn leave the user with a sense of unease. If things don’t look right there is a depression of spirit… Read more »

Accounting for Conduct

Accountants will hold responsible positions in many businesses of various size and complexity. They will be applying their specialist skills and knowledge to an ever changing set of challenges. Yet Accounting qualifications have not always had a good PR recognition, and indeed the worst excesses of creative accounting have led to accusations of being a… Read more »